Privacy Policy

OWLS – On With Life Support

Effective Date: December 24, 2025

1. Introduction

OWLS – On With Life Support (“OWLS,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, share, and protect information when you use the OWLS mobile application.

By using OWLS, you agree to the practices described in this Privacy Policy.

2. Information We Collect

a. Information You Provide

Name or display name
Email address
Account credentials
Supporter (“Nest Member”) contact information
Daily check-in responses
Messages or alerts sent through the app

b. Location Information

Displaying supporter locations during SOS alerts
Helping supporters understand who may be nearby
Location sharing is optional
Location sharing is user-controlled
Location sharing occurs only when enabled or during SOS activation

c. Usage and Device Information

Device type and operating system
App version
General usage activity
Crash or error reports

This information is used to improve performance and reliability.

3. How We Use Information

We use information solely to:

Provide and operate core app features
Enable check-ins and SOS alerts
Notify selected supporters
Display supporter location (when enabled)
Improve app performance and user experience
Communicate important service-related updates

We do not use your information for advertising or profiling.

4. How We Share Information

We share information only as follows:

With supporters you choose, when you initiate check-ins or SOS alerts
With service providers that help operate the app (e.g., hosting, notifications), under strict confidentiality agreements
When required by law or to protect the safety and rights of users
We do not sell personal data

5. User Control and Choices

You control:

Who is included in your support network
When alerts are sent
Whether location sharing is enabled
What information is shared and when

You may update or remove supporters at any time.

6. Data Retention

We retain personal information only as long as necessary to:

Provide the service
Comply with legal obligations
Resolve disputes

You may request deletion of your account and associated data by contacting us.

7. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your information.

However, no system is completely secure, and we cannot guarantee absolute security.

8. Children’s Privacy

OWLS is not intended for children under 13 (or the minimum age required by law in your jurisdiction).

We do not knowingly collect personal information from children.

9. Third-Party Services

OWLS may rely on third-party services (such as notification or mapping services) to function.

These services are governed by their own privacy policies.

10. International Users

If you access OWLS from outside the United States, your information may be transferred to and processed in the United States or other jurisdictions where our service providers operate.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updates will be posted within the app or on our website.

Continued use of OWLS after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact:

OWLS – On With Life Support

Email: support@onwithlifesupport.com

Website: https://onwithlifesupport.com/